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Air Time

BEL
Level 1: Joiner
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Why have I been charged air time on top of my contract amount.  I can't see how this can happen when the sim card I was sent has not been used yet.

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MI5
Level 94: Supreme
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@BEL 

Your billing starts as soon as the account is created, regardless of usage.

https://www.o2.co.uk/business/support/billing/firstbill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151700 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@BEL 

Your billing starts as soon as the account is created, regardless of usage.

https://www.o2.co.uk/business/support/billing/firstbill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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Enlli
Level 69: Guiding Light
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Is this Volt or something else.

Usually when a SIM is ordered charges start at that point.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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