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natalia07
Level 1: Joiner
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Registered:

I’m trying to order an accessory but my billing address is different to my current home address so the payment isn’t going through because the card is registered under a different address then i need the item delivered to, how do i change that ? 

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madasaf1sh
Level 78: King of Kings
  • 12254 Posts
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Registered:

@natalia07 

 

You can't as this is a security feature to prevent fraudulent card use. 

 

Maybe the sales team can help you message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12254 Posts
  • 75 Topics
  • 3254 Solutions
Registered:

@natalia07 

 

You can't as this is a security feature to prevent fraudulent card use. 

 

Maybe the sales team can help you message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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MI5
Level 94: Supreme
  • 152415 Posts
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Registered:

@natalia07 

If you are a current O2 customer you can contact O2 and arrange to have it delivered anywhere in the UK.

If this is your first order with O2, they will only deliver to your registered address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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