Address change

[Hayzee1989]

Hi how do I change my address within the my 02 App?.

[Cleoriff · Accepted solution]

@Hayzee1989 

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and payment details will allow you to change your bank details. O2 will send you a text to make sure it's you.

[Hayzee1989]

Hi all done.  Thank you for your help.

[Cleoriff]

@Hayzee1989 

You're welcome x

[Bluehandle27]

This doesn't work unless you have an active account/SIM. I have an o2 account from a few years ago and it's got my old address. When I go through the sales process to order a new pay monthly some, it produces my old address so I can't continue. But I can't change the address until I order something. It's rediculous.

No old customers can come back unless they are still in the same address as before. What an over sight!

[MI5]

@Bluehandle27 

You need to use a different email address to register a new account.