Solved: Trying to transfer mobile number

hwlivesley · ‎02-10-2022

Hi all,

I've been attempting to transfer my old mobile number to my new phone. I recently went from Pay as you Go to Pay Monthly, and the Pay Monthly sim has a new number — I'd like to transfer my old number over.

Unfortunately, assistance in the shop was fairly poor by saying it had transferred. Using the online form throw sup an error saying the form has crashed. And using a chatbot, well that's as useful as any chatbot.

Any help or suggestions would be greatly appreciated so I can begin using the contract I'm now paying for.

MI5 · ‎02-10-2022

@hwlivesley

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-10-2022

@hwlivesley

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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