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Activate esim

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Jimmyb1
Level 1: Joiner
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on ‎19-11-2024 14:19

on ‎19-11-2024 14:19

Hi i just upgraded my data tariff but after i did i was disconnected from o2 network and not able to get back on o2 network please help

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Bambino
Level 86: Prestigious
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on ‎19-11-2024 14:24

on ‎19-11-2024 14:24

@Jimmyb1 See this guide: eSIM - How to activate - O2 Community

You'll probably have to call into an O2 store with photo ID.

I DO NOT WORK FOR O2



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gmarkj
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on ‎19-11-2024 14:23

on ‎19-11-2024 14:23

You need to get back in touch with customer services @Jimmyb1 

You can call them using Skype, to the number in the Guide: How to find help & contact O2 

Guide: A Guide to Skype 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
Level 86: Prestigious
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on ‎19-11-2024 14:24

on ‎19-11-2024 14:24

@Jimmyb1 See this guide: eSIM - How to activate - O2 Community

You'll probably have to call into an O2 store with photo ID.

I DO NOT WORK FOR O2



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MI5
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on ‎19-11-2024 14:25

on ‎19-11-2024 14:25

@Jimmyb1 

Can you login to your MyO2 online?

If so eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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