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Account query

Rachel499
Level 1: Joiner
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Hi 02. My account was closed 2 weeks ago. My son got an upgrade, paid the balance, took an account out in his name and requested this number was transferred to his new account abd new phone. We were assured this was easy. After 4 long calls later this still hasn’t happened. Please help. 

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madasaf1sh
Level 76: Forum Legend
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@Rachel499 

 

There is no o2 support on this customer to customer forum, so I am afraid you will have to persevere with o2.

if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@Rachel499 

You need a number migration.

Guide here Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Breanna
Former Staff
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Were you able to get this sorted @Rachel499

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