Account query
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on 28-07-2023 17:44
Hi 02. My account was closed 2 weeks ago. My son got an upgrade, paid the balance, took an account out in his name and requested this number was transferred to his new account abd new phone. We were assured this was easy. After 4 long calls later this still hasn’t happened. Please help.
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on 28-07-2023 17:50
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on 28-07-2023 17:50
There is no o2 support on this customer to customer forum, so I am afraid you will have to persevere with o2.
if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 28-07-2023 18:16
You need a number migration.
Guide here Guide: Migration & porting into O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-07-2023 13:22
Were you able to get this sorted @Rachel499?

