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Account flagged as Fraud

anon1989
Level 1: Joiner
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on ‎25-02-2025 14:44

on ‎25-02-2025 14:44

Hi,

 

I was wondering how long it takes to hear back from Fraud Department. I moved from O2 PAYG to O2 Monthly and ordered a new phone in the process. I received the phone and transferred my number to my new monthly plan and my account was flagged for fraud. I don't know why or what is happening but this morning I received an email saying they disconnected my phone number immediately. I am waiting to hear back from the fraud department and I have no clue how long to wait or if I should keep chasing up on it. 

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MI5
Level 94: Supreme
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on ‎25-02-2025 14:54

on ‎25-02-2025 14:54

@anon1989 

Anyone's guess these days unfortunately.

Chase it up on social media.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎25-02-2025 15:52

on ‎25-02-2025 15:52

Makes you wonder just what flags up on their systems these days and whether any common sense comes into it.....

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎25-02-2025 15:56

on ‎25-02-2025 15:56

Common sense 🤣

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
Community Manager
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on ‎26-02-2025 11:12

on ‎26-02-2025 11:12

Morning @anon1989 

 

So i can check the latest on this one, can you please PM me the mobile number linked to the account?

 

Thanks 

 

Dave.

New Samsung Galaxy A series //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

 

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