Re: Account flagged as Fraud

anon1989 · ‎25-02-2025

Hi,

I was wondering how long it takes to hear back from Fraud Department. I moved from O2 PAYG to O2 Monthly and ordered a new phone in the process. I received the phone and transferred my number to my new monthly plan and my account was flagged for fraud. I don't know why or what is happening but this morning I received an email saying they disconnected my phone number immediately. I am waiting to hear back from the fraud department and I have no clue how long to wait or if I should keep chasing up on it.

MI5 · ‎25-02-2025

@anon1989

Anyone's guess these days unfortunately.

Chase it up on social media.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-02-2025

Makes you wonder just what flags up on their systems these days and whether any common sense comes into it.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-02-2025

Common sense 🤣

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Account flagged as Fraud

Good news - you can upgrade today?

Roaming

Which carrier

Apple Watches bought directly from Apple

Device and air plan