We can't arrange anything from here @JohnGB as we are a community of o2 customers.
You will need to get in touch with customer services to get any changes made to your account.
All ways to do so are in the guide below.
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
