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Abroad and No service on phone need help asap

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Anonymous
Not applicable

on ‎16-11-2012 08:26

on ‎16-11-2012 08:26

Hi

I am currently out of the UK, I recieved a text saying I need to contact O2 to make sure my phone isnt lost or stolen within 24 hours however due to traveling on that day i didnt. I then got another text saying my phone has been cut off and I need to pay X amount to active it again. I did this yesterday and I have still not been reconnected. I cant call O2 to sort it and being abroad this is a major issue. 

 

Could someone from O2 please look into this for me

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MI5
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on ‎16-11-2012 09:36

on ‎16-11-2012 09:36

No one on here can help. You need to contact customer services. You can use live chat or call from a landline. Click contact us at bottom of this page for options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152277 Posts
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Registered:

on ‎16-11-2012 09:36

on ‎16-11-2012 09:36

No one on here can help. You need to contact customer services. You can use live chat or call from a landline. Click contact us at bottom of this page for options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎17-04-2013 22:55

on ‎17-04-2013 22:55

Hey Nick,

 

How did you solve this problem? I have the same situation now.

 

Thanks

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎17-04-2013 23:04

on ‎17-04-2013 23:04

Same as. You need to contact CS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-04-2013 01:11

on ‎18-04-2013 01:11

I did phone them and tell them but they said there are no blocks on the account and still there is no service but this has only happened since they cut it off. The bill is up to date and I've restarted the phone numerous times.

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