ANY CUSTOMER LOYALTY AT ALL FROM O2???

[Anonymous]

Has anyone ever had any sort of customer loyalty from o2? been with them for 12yrs and every yr its the same.. this yr i went to upgrade my phone to 5s online, £42 a month 24mnths, free handset. i had a problem and couldnt complete order. come back today to finish the order and it wont let me order from the basket as its now £29.99 extra for the handset...

spoke to o2 after a 20min wait and theyre not interested as usual.. pretty annoyed tbh

[Anonymous]

None! It has taken me two days and almost four hours on the phone to get on to them to answer. I'm sure I only got through because I changed from looking to cancel contract to upgrade. My son has advised me to tweet about the rotten service and not to be taken offline when I do(something about letting it go viral ?). At least then everyone who feels like 02 doesn't give a hoot about existing customers can be heard publicly!

[MI5]

Viral 

[perksie]

If I had a pound for every time I had seen this threat to embarrass O2.....................

Viral indeed!

[Patonthenet]

I had £6 loyalty for years, the only way to get anything was to ask to close account!

[jonsie]

Sometimes that may work but it can depend on who you talk to.. It's certainly not standard policy.

[Anonymous]

You have hit the nail on the head.  Go into one of their retail stores and experience for yourself the disregard they have for their customers.  Also, what's with the Rewards being broken?  When is it going to be fixed?

[Anonymous]

I've noticed that link being down for a few days.

@Toby
@Chiara

Can you feed this back regarding the link.

[Anonymous]

You probably got wrong person. When I got upgrade 1. lady charged me £200 for a handset and couple minutes later when I noticed that price in o2 web is cheaper all been already agreed. 2. lady turn charge to £60. So m probably the lucky one.

[cy8rm4n]

 I always check billmonitor for cheaper or better deals. I've even come across upgrade deals on O2 but from 3rd party companies that give more minutes/texts/data for a lesser price. Also if you have a broadband TV package check with that company as they can be very competitive for existing customers.

 I know people on Tesco & EE who do get offered incentives when it's upgrade time so loyalty does still count for some companies.

 After a bit of research if you still want to upgrade your current contract get back in touch with O2 & tell them what you can have & for how little to see if they'll match it.

[Anonymous]

they dont give a hoots mate... ive been with them forever and always get bad offers and bad service... once this crappy contract is up i will move on and never use them ever again. buy from places like mobiles.co.uk they are resellers and you will ALWAYS find better offers there.