A question about upgrading and paying off existing device plan

[SammyxVine]

Hi all,

I want to upgrade to a new device and will have to pay off my current device plan, which is no problem. My question is, when you upgrade to a new device, does O2 perform a credit check even if you are an existing customer? If so, is the credit check done before you pay off the device plan? Ideally, I wouldn't want to pay off the device plan only to have the credit check fail and be unable to upgrade.

[Enlli]

They will do a check the minute you sign up for your chosen handset even on upgrades as you are entering a new credit agreement.

Best to speak to Sales

You can message them on Social Media Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

Or you can call them on 0800 081 0255

[MI5]

@SammyxVine 

They do a pre credit check before you commit to anythng so you'll know if you're likely to pass or not.

[SammyxVine]

But it could still fail right?

[SammyxVine]

Speaking to sales is an awful experience in terms of customer service..

[Enlli]

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@SammyxVine wrote:

Speaking to sales is an awful experience in terms of customer service..

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I doubt anyone here will disagree. Customer Service gets worse by the day, it seems.

[MI5]

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@SammyxVine wrote:

But it could still fail right?

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@SammyxVine 

The whole point of the pre check is to know if you will pass / fail or be referred.

[SammyxVine]

I see, it says it will likely be accepted so I guess I will have to go through with it to find out for sure..

[MI5]

That would suggest you will be OK @SammyxVine