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Anonymous
Posts: 0

Re: 80202

15mins on hold and then the line cuts out.

 

Not a good start!

Posts: 89,237
Topics: 536
Solutions: 11,632
Registered: ‎04-04-2012

Re: 80202

It's silly season for CS due to the iPhone launch......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,825
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: 80202

The worst possible time to call them...iphone madness and a Sunday to boot!Smiley Wink

Anonymous
Posts: 0

Re: 80202

Weekends are always busy, and now with the Iphone 6.... During the week in the morning and until 3/4 pm is less busy If you don't want to try again....

Anonymous
Posts: 0

Re: 80202

Hi,

 

I have had the same thing the last couple of days.... I have spoken to O2 and it is actually a member of the O2 Fraud team texting it. Someone may have called O2 pretending to be you, or was unable to answer the security questions correctly, so whilst on the phone they send a 4 digit code from the number 80202, then you are able to confirm it over the phone. If this was not you, then someone may be trying to access your account, in which case you need to speak to O2 ASAP.

Posts: 89,237
Topics: 536
Solutions: 11,632
Registered: ‎04-04-2012

Re: 80202

80202 is a generic text number from anywhere in O2, not just used for security checks.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: 80202

Yes, it is used for a lot of things... but if it is just a 4 digit code, then that would have been used to confirm the person on the phone is who they say they are. Just saying, it may be worth a call to O2 to check someone hasn't been trying to get in their account. 

Anonymous
Posts: 0

Re: 80202

A good safe piece of advice Jodiea91

😄
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Posts: 89,237
Topics: 536
Solutions: 11,632
Registered: ‎04-04-2012

Re: 80202

Always worth checking if you are unsure of anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)