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6 months free airtime

parvez12
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ive just taken out contract which said i get 6 months free airtime but its still showing airtime cost on my o2

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MI5
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@parvez12 

The discount is credited to your bill each month for 6 months.

Your MyO2 will always show the full amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124114 Posts
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  • 20200 Solutions
Registered:

@parvez12 

The discount is credited to your bill each month for 6 months.

Your MyO2 will always show the full amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Dance75
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I'm having the same issue, and have paid for two months full price. I spent an hour and 45 minutes on the phone with the guy and had the 6 months free airtime package and now being told it hasn't been added. Considering cancelling whole contract as I've obviously been lied to. 

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HeatherB
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Did you ever get this resolved? I'm having exactly the same issue with them

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Manda_4999
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I'm having same issue was this resolved?

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chocgem
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I've had to call them. they've tried to say I didn't click the offer when I upgraded but they've now credited my account which won't show till next month 

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chocgem
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I've had to ring them. they told me I hadn't clicked the offer but I didn't pay airtime last month so don't know where they've got that from. they are crediting my account but won't show till next month so have to pay full amount this time. we will see if it works next month 

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