5G sim 1 not provisioned

OfficiallyCody · ‎01-05-2020

I have recently upgraded to the Samasung S20+ and it says sim 1 not provisioned, I have looked at community posts that have had the same issues and that have been solved and tried what it says on them, no matter what I do it doesn't work, getting frustrated with it now, if anyone can help it would be much appreciated.

MI5 · ‎01-05-2020

@OfficiallyCody

Use your old sim until things settle down.

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

OfficiallyCody · ‎01-05-2020

Do you think its because of this virus?

jonsie · ‎01-05-2020

What? 5G?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎01-05-2020

@OfficiallyCody wrote:
Do you think its because of this virus?

Are you serious?

I DO NOT WORK FOR O2

Cleoriff · ‎01-05-2020

@Bambino wrote:
@OfficiallyCody wrote:
Do you think its because of this virus?
Are you serious?

I really hope not!

Veritas Numquam Perit

pgn · ‎01-05-2020

"until things settle down", yes definitely the virus there.

Links to O2 Social Media Team here

madasaf1sh · ‎02-05-2020

Have you done a sims swap? As if not the sim you have recieved may be a blank sim card..

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎02-05-2020

@madasaf1sh wrote:
Have you done a sims swap? As if not the sim you have recieved may be a blank sim card..

As above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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