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4G or 5G

Carbun
Level 1: Joiner
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‎06-10-2020 18:38

‎06-10-2020 18:38

Hi I've recently upgraded my O2 sim only to 100GB

When I placed the order it asked if my phone was 5G ready I answered yes (I thought it was) but when I checked in settings it only said 3G & 4G

My phone is iphone 7 and the sim is on its way!

 

Should I contact O2 and explain or will the new sim automatically change my phone to 5G?

 

Haven't postedon this before - hope someone can give me advice

thanks

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MI5
Level 94: Supreme
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‎06-10-2020 18:41

‎06-10-2020 18:41

@Carbun 

A 5g sim is backwards compatible to 4g and 3g so no need to worry, your phone will still work fine but on max 4g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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‎07-10-2020 14:53

‎07-10-2020 14:53

Hi @Carbun , welcome to our community! :slight_smile:

You got a response above to your 5G question - let us know if you need any further info or if you're all set. Hope everything goes ok with your new SIM when it arrives. :slight_smile:

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