Solved: 4G not working

Anonymous · ‎09-07-2015

Hello. I have an iPhone 5 and today put my new pay monthly sim into it. Calls and texts work fine but it's not connecting to 4G so I'm unable to connect to the Internet. Do I need to activate the sim or anything?

Thank you

MI5 · ‎09-07-2015

You can't get 4g on an iPhone 5 but you should be able to get 3g.
You can text the word "active" to 2020 or manually input the settings here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-07-2015

You can't get 4g on an iPhone 5 but you should be able to get 3g.
You can text the word "active" to 2020 or manually input the settings here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-07-2015

The frequency used for 4G by O2 is not compatable with the iphone5.

jonsie · ‎10-07-2015

When you say it's a new contract you may be within the change of mind period so that you can cancel. Other networks have the correct frequency for 4G on the iPhone 5.

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MI5 · ‎10-07-2015

@jonsie wrote:
Other networks have the correct frequency for 4G on the iPhone 5.

Only EE or Three though. Not Voda

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-07-2015

The one good thing about the frequency used by O2 is that the lower the frequency the further it can travel so in theory (ideal similar conditions and power etc) 800 Mhz signals can travel further than 1800 Mhz signals

jonsie · ‎10-07-2015

And better indoor signal though no use to an iPhone 5 owner.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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