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3G not working abroad

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Poptasticuk
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on ‎26-09-2021 15:58

on ‎26-09-2021 15:58

I've just arrived in Spain and mobile data is not working on my iPhone. I have plenty of data allowance (18GB left for the month). My phone says it is on the Movistar network. Texts are working fine. I can see the 3G symbol in the top right corner but when I try to visit a web page or use any app that uses the internet it cannot connect. I have tried restarting the phone, putting it on and off airplane mode, turning mobile data on and off, turning roaming on and off. None of these things worked. Can anyone help?

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MI5
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on ‎26-09-2021 16:02

on ‎26-09-2021 16:02

@Poptasticuk 

Change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎26-09-2021 16:02

on ‎26-09-2021 16:02

@Poptasticuk 

Change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Poptasticuk
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In response to MI5
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on ‎26-09-2021 16:06

on ‎26-09-2021 16:06

That worked, thank you!

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MI5
Level 94: Supreme
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on ‎26-09-2021 16:06

on ‎26-09-2021 16:06

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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