24 month contracts

[Anonymous]

I'm ok with having a 24 month contract but not that it's gone up twice in 6 months already. To me the point of a contract is it stays at a fixed price. Won't be renewing with O2 as I never had this problem with my old provider.

[Anonymous]

Hi,

Sorry to hear your unhappy.

Their are a few threads regarding the price increases on the forum.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Ofcom-response-to-O2/m-p/625638/highlight/true#M...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-mid-term-rise-v-ofcom-ruling-Facts/m-p/611520...

A few are unhappy but it is part of your contract im afraid.

O2 Link http://www.o2.co.uk/desktop/prices

[MI5]

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@Anonymous wrote:
I'm ok with having a 24 month contract but not that it's gone up twice in 6 months already. To me the point of a contract is it stays at a fixed price. Won't be renewing with O2 as I never had this problem with my old provider.

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I think you are mistaken about the frequency of price increases.

The last one was 12 months ago and the latest one hasn't kicked in yet.

[Anonymous]

I've only had this phone since Sept and my contract has gone up twice since then. I may be including one that hasn't kicked in yet, but I'm afraid I'm not wrong about the fact that my contract has already increased once in that time period.

[Anonymous]

I appreciate that. I am simply unhappy with the frequency of price increases given that I had none at all in several years from previous providers nor have either of the contracts I have from other providers for my children increased at all during the last eighteen months.

[MI5]

Honestly, there have NOT been any price increases since Sept 2013.
Have you queried this with Customer Services?