£200 Deposit

[Anonymous]

Hi,

I’ve been trying for about 3 weeks to get my £200 deposit returned to me after paying my first 3 bills.

I took out a contract in October and have paid my 3 current bills, Oct, Nov and Dec.

I’ve had to ring and speak to about 8 different people and they have all told me different things. I was told 2 weeks ago that my deposit has been released and would be returned to me in 7/14 working days into my bank account. Then I received a message from 02 telling me my deposit would be returned on the 26th of this month.

I rang up today to find out exactly what was going on and now I’m being told because part of a DD was returned even though I paid the bill on he same day through the app that I have to wait another 2 months.

I’ve only been a customer for 3months and the mixed advice/feedback is really starting to annoy me.

Do 02 actually pay back these deposits?

[MJ]

I've also paid 200 deposit last March and until now I haven't received my deposit back yet. I'm paying on time because all of my charges are automatically deducted from my debit card. I haven't heard from them yet.

[Cleoriff]

@MJ 

You should receive it on your 4th bill after your contract started.

Give customer services a call to remind them. All numbers are in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 seems to be the best number to call.