2 part question regarding upgrade

[Anonymous]

A) can I change my phone I have ordered on upgrade via the internet that is due to be delivered in store?
B) if I can't change, can I just cancel.

I haven't received the phone and now I'm not sure, I've done fast track online which states I have seven days to change my mind.yet in store they say you can't change your mind on fast track.

[Anonymous · Accepted solution]

Yes you can cancel it within 7 days you may be able to change it you would be best speaking to customer service on 202

[Anonymous]

thanks, ive managed to cancel via live chat.

just need for the upgrade option to re-appear in my account

[Anonymous]

No worries your welcome

[Anonymous]

Just in case there are any issues later:

Under the Distance Selling Regulations if you order an item online you are able to return the item for a refund (not including delivery charges) within 7 days of receipt. The staff in store have got it wrong.