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14 day cooling off period on replacement phone

nandavn
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So I pre-ordered a Galaxy Note 20 Ultra which was delivered on launch day. Approx 4 weeks into owning the device it developed a fault and even though I was outside of the 14 day period O2 kindly offered a brand new replacement instead of sending off for repair. My question is do I now have a new 14 day cooling off period ie. could I swap this for another phone if I decided too?
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madasaf1sh
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@nandavn

No, the 14 day cooling off only applies to the start of the contract.

If you want a different device, you would have to pay off your device plan in full, and then upgrade.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
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Registered:
@nandavn

No, the 14 day cooling off only applies to the start of the contract.

If you want a different device, you would have to pay off your device plan in full, and then upgrade.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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nandavn
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Thank you I figured that would be the case - had my eye on the Z Fold 2 5g!!
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