cancel
Showing results for 
Search instead for 
Did you mean: 

14 day cooling off period on replacement phone

nandavn
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
So I pre-ordered a Galaxy Note 20 Ultra which was delivered on launch day. Approx 4 weeks into owning the device it developed a fault and even though I was outside of the 14 day period O2 kindly offered a brand new replacement instead of sending off for repair. My question is do I now have a new 14 day cooling off period ie. could I swap this for another phone if I decided too?
Message 1 of 3
393 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@nandavn

No, the 14 day cooling off only applies to the start of the contract.

If you want a different device, you would have to pay off your device plan in full, and then upgrade.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 3
391 Views
2 REPLIES 2

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@nandavn

No, the 14 day cooling off only applies to the start of the contract.

If you want a different device, you would have to pay off your device plan in full, and then upgrade.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3
392 Views

nandavn
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you I figured that would be the case - had my eye on the Z Fold 2 5g!!
Message 3 of 3
374 Views