Solved: 14 day cooling off period, do I need to send my si...

Keith65 · ‎21-10-2022

I got a new contract, dislike the phone and would like to swap it for another new phone.. tomorrow DPD are coming to collect it to take back to 02 and I forgot to ask whilst on the phone, do I need to leave the sim card in the phone so its returned with everything else or keep it for when my new phone arrives?

MI5 · ‎21-10-2022

@Keith65

You need to keep hold of your sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-10-2022

@Keith65

You need to keep hold of your sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

14 day cooling off period, do I need to send my sim back as well as everything else?

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...