14 day cool off period
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on 25-03-2020 00:35
Thank you!
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Liz
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on 25-03-2020 00:42
Hi @Elizabeth
If you bought instore you can't return it there, as they are now closed.
Other ways of return are here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
You should probably give customer services a call before return (if you bought instore).
Guide: How to find help & contact O2
Veritas Numquam Perit
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on 25-03-2020 01:17
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on 25-03-2020 01:17
@Marjo @Martin-O2 can you ask what the official policy is regarding returns bought instore, surely they should be able to return the same as online sales now.
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