£10 on top of normal bill

[CaptainSolo]

I've never gone over a certain amount when getting my bills, now for this next bill, it seems they have just thrown ten pounds on top of my normal payment. Anyone have any ideas why before I contact them and get a whitewashed, glossed over speech of BS on why I should pay it?

Thanks for your time.

[MI5]

@CaptainSolo 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks