02-virgin volt order did not arrive

[lanfearofy]

They came up with the volt offer when I got the Virgin Media account. We accepted. On 26 February, we received a message that the SIM card was on its way. The phone number came as a message. Even a payment message came. When the SIM card did not arrive within 10 days, we went to the o2 branch. They gave us a sim card from there. But the sim card no service gives a warning. We called customer service but we could not reach the authority. We would appreciate your help.

[MI5]

@lanfearofy 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2