02 top up

[Anonymous]

just to say there is something wrong with your on line paying as i have tride to top up my phone since sunday i have tride it about 10 or 12 times and there is nothing wrong with my card as its your end as it says something is wrong when its not my card is ok so why will it not let me top up my phone as something has to be dune as i can not have this every time i want to top up as i said nothing is wrong with my card visa debt card so can you please look into this as there is a problum with online paying as i now a lot of people who has 02 and they are haveing the same problum so you need to look into this so i thought i report the matter to you so you can find out what is going on ok,

[jonsie]

You need to call customer service and register your card. In ther meantime top up at a retailer such as Asda, Tesco or a newsagent or use an ATM.

[MI5 · Accepted solution]

Some alternative ways to pay here in the meantime http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982