Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Anonymous
Posts: 0

Samsung Galaxy S5 network or sim card error

I need help with my phone cuz its not letting people ring me or ring out and it keeps saying network or sim card error and its only just happened had the phone for over a year with no problems and now this, any help id be grateful
Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Samsung Galaxy S5 network or sim card error

Go into your nearest O2 shop and ask them to give you a new sim card.
Get them to activate it whilst you are there.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Samsung Galaxy S5 network or sim card error

Ive had the same problem as of Friday, have a look at my post for what happened to me but its still unresolved
Highlighted
Anonymous
Posts: 0

Re: Samsung Galaxy S5 network or sim card error

@Anonymous have you used the coverage checker

http://www.o2.co.uk/coveragechecker
Highlighted
Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Samsung Galaxy S5 network or sim card error

Highlighted
Anonymous
Posts: 0

Re: Samsung Galaxy S5 network or sim card error

thank you everyone, i got into contact with o2 and they're sending me a new sim card cuz they found a mast error on my phone.
Highlighted
Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Samsung Galaxy S5 network or sim card error


@Anonymous wrote:
thank you everyone, i got into contact with o2 and they're sending me a new sim card cuz they found a mast error on my phone.

Mast error so they are sending a sim card? Mnnnn...

Highlighted
Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Samsung Galaxy S5 network or sim card error

Hope it works for you Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Samsung Galaxy S5 network or sim card error


@jonsie wrote:

@Anonymous wrote:
thank you everyone, i got into contact with o2 and they're sending me a new sim card cuz they found a mast error on my phone.

Mast error so they are sending a sim card? Mnnnn...


Strange...but lets hope for a good outcome....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Anonymous
Posts: 0

Re: Samsung Galaxy S5 network or sim card error

Hmmm a mast error connected to a SIM card. That's a new one