02 is such a biggest joke!!

[Anonymous]

My husband and I are so fed up with 02, they have let us down many times, especially we've been cut out of BBM and internet in the past few days (it's the third time this year!).

My husband had called 02 the other day to complain that my phone service had been completely cut off. He clarified that I am profoundly Deaf and rely on text messaging all the time. The advisor told him that on the computer there isn't a note about me being profoundly Deaf. What???!! I have been a 02 customer for more than 10 years and that they should already have had "Profoundly Deaf" added on the note on their computer.

My husband also have sorted out with 02 the other week regarding the issue about the direct debit (02 have messed up big time, due to their laziness at call centre - I'm so angry!!!). They have promised me that the cost has been dealt with. But I have never seen the change on my record on "My 02" at all, I cannot reset my direct debit because of that!

Plus, it seems that 02 are not "Deaf Aware". T-Mobile has disability service team which was fabalous (when I temporarily used their service for my other mobile phone). Wished I'd stayed on with them...

I've been with 02 (since the "Genie" days). The standard of service has definitely dropped a lot and is absolutely very poor!

We have decided that we will definitely change the service provider when my husband's contract with 02 ends in early 2014. 02 SUCKS!!!

[perksie]

Sorry you've had these problems, I have asked one of the Community team if they can help you to sort this out.

[jonsie]

I was under the impression that they had implemented Typetalk in the UK call centres. Obviously not then. Most utility company call centres use this facility, certainly the banks do. It's essential O2 introduce it if it's not available.

[perksie]

All I could find is this:

http://www.o2.co.uk/accessforall/mobilephones

[Anonymous]

I have just received a phone call on my mobile phone. Since I could not reply, my husband called that number and he told me that it was 02 yet again! They have been harrassing us both for days on end. We are not happy at all. My hubby told them many times that I am profoundly Deaf and that I can't use phone!

[Toby · Accepted solution]

Hi Grace,

That's very unfortunate and I may be able to help.

Have you tried the chat service? This may help, as your interaction is via text, if not, let me know via Private message and I can see what i can do.

Cheers, Toby