02 extra charges

[GrimShino]

i dont know why i dont have a limit or anything iv been paying my bill but for some reason i cant put anything on my phone bill using extra and i have no extra charges on there either 

[Cleoriff · Accepted solution]

@GrimShino 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am