02 airtime

[MS5]

Hi. Recently finished paying off a contract and need some advice. I havent been using the phone so unaware of any problems. But ive been emailed today i owe £78? 78 for what? Is there a process of cancelling your airtime bill or whatever becus i thought if u just stop using it thats that. Anyyway tried to phone customer service and payments but got an automated message saying to either pay the £78 i owe which i dont know what for or pay whenever im ready? The airtime was always 30ish so whats this 78? Anyyway i no longer use the phone so how do i cancel the airtime or whater? Thanks in advance. 

[MS5]

this is the email  if anyone can help! Saying i cant talk to a real person with the number they provided 

[Bambino]

@MS5 Just stopping use of the phone doesn't cancel the contract.

See this guide: Cancelling your contract - An updated guide - O2 Community

[MS5]

Hi mate. As far i was aware the contract was done as its fully paid? And if I can’t contact anyone how do i cancel

[Bambino]

@MS5 Call the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Oxonian]

@MS5 

No it doesn't automatically stop, as detailed in the guide that @Bambino has already pointed you towards. 

Guide: Cancelling Your Contract