02 - Confused about adding an additional line with 02

[Bmwboy]

Hi All,

I find 02's process really strange when trying to add an additional line. I currenly am on a 02 Refresh contract which i love!

My wife a few months ago wanted to upgrade her old iphone 5 to a new iphone. I tried to take an additonal line and it asked for a £500 deposit and i thought not at the time im not doing that. We waited a few more months and she at this point needed a new iphone. I thought ill pay the deposit as its cheaper than getting one from new. We today ordered an iphone 7 Plus, i paid the upfront cost of the phone £20 and got loads of terms and conditons via email which i signed. I have arranged collection for tomorrow in an 02 Store so i assume this has all gone through, or does it still credit check. Surely you would not take money from a customer before credit checking. This time it did not ask me to pay a large deposit?

What annoys me even more is i have good credit, just 02 system makes me confused.

[MI5 · Accepted solution]

The o2 system confuses everyone.
If you get an email telling you to collect the phone, all is good.

[Bambino]

If you don't get an email telling you to collect the phone, don't be surprised. O2's stock reporting isn't live, and there's no guarantee your phone will be delivered tomorrow. In fact, there's more than an odds on chance that it won't be.

[Cleoriff]

Also ring the store before you go @Bmwboy just to confirm it has arrived. Pointless making the journey if it's not there...

[Bmwboy]

Hi I’ve uploaded a picture of my order

<a href="https://ibb.co/mdC4NG"><img src="https://preview.ibb.co/dBfDGb/EE591992_388_A_47_AC_B240_20_F33_D9_F99_F0.jpg" alt="EE591992_388_A_47_AC_B240_20_F33_D9_F99_F0" border="0"></a>

[MI5]

There will be a separate dispatch email from the order emails.

[Bmwboy]

Not had that yet as it’s for collection, would one assume that I have successfully ordered this phone.

Many thanks

[Bambino]

In the world of O2, ordering a phone is vastly different from it being in stock and getting it delivered on time.

[jonsie]

I really hope everything goes well for you. 

[Bmwboy]

Many thanks all, the way I see it if they take money and sign contracts you most likely have been accepted.