Missing number and info

[Raekin]

Hi folks,

I noticed yesterday when logging into the My O2 app that my pay monthly contract account is not showing, just a PAYG number I have also linked (around last summer). I logged in to the web version and it's the same situation. The account was made with my contract number, and SMS authentications are coming to my contract number, but there is absolutely no information about that number or my bills or anything else in my account! I tried again today in case it was a one day blip, but it's still the same today. I tried adding my number as an additional product but it says that the number is already linked to an O2 account (it just doesn't seem to work out it's the account I'm using!)...

Any ideas?

[MI5]

@Raekin 

Just going through the same issue myself.

Guide: How to find help & contact O2 

[Bambino · Accepted solution]

@Raekin This is not O2. This is a customer community. We have no access to that kind of information. You need to speak to customer service, which sadly isn't an easy thing to do these days.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. Your best shot at avoiding a long wait on hold.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Raekin]

Thank you - was struggling to find any way to contact them. I hope you get sorted soon!

[Raekin]

Thank you - was struggling to find out how to get through to them as the virtual assistant was naff all help! 

[Almara]

We are having the same problem and am becoming increasingly frustrated 😡. Have you managed to resolve this issue?

[MI5]

@Almara 

You need to contact O2 as they need to do something on your account.

Guide: How to find help & contact O2 

[Almara]

O2 customer service is no help whatsoever with this problem, we have spent the last 2 days trying to resolve this by visiting the O2 shop and most of today on the telephone. Nobody seems to have a clue how to sort this out!!!!

[Oxonian]

@Almara 

Unfortunately, this is a customer to customer community so we cannot access your account or solve your problem. I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG.

The social media team are well thought of, although you might need to send a couple of reminders to get them to spring into action.

A complete schedule of how to contact O2 is in the guide that @MI5 has already provided to you :-

Guide: How to find help & contact O2 

Please let us know how you get on.