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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23354 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 213208 Views
  • 2 replies
  • 2 kudos

Resolved! International Travel Inclusive Zone

Hi, it seems if I roam for more than 63(?) days in Europe any inclusive minutes and data included in a plan cease to work under a fair use clause, but I cannot find such a cap or restriction on tarriffs that include O2's International Travel Inclusiv...

Reggie3cl by • Level 1: Joiner
  • 707 Views
  • 7 replies
  • 0 kudos

Resolved! Can i get my deactivate number

Hi,Last 15 months did not use my 02 pay monthly number. Network provider deactivate my account. How i can get back number again? Can't access to my social media and emails.

YasirButt by • Level 1: Joiner
  • 340 Views
  • 3 replies
  • 0 kudos

Resolved! Charged for calls I didn't make

I was on holiday in the Maldives last week when I received a call from my grandma. It was 1am so I missed the call. I then subsequently received an email saying I was close to my spend cap and then soon after another email saying I had reached it. I ...

CamD88 by • Level 1: Joiner
  • 628 Views
  • 1 replies
  • 0 kudos

Porting from Three

Hi,Ordered a new O2 sim and started porting process on Sunday. This morning my Three sim had the number disconnected (around 10). My O2 sim though has not had my original number ported across as yet. I've restarted the phone various times - is there ...

Resolved! Porting, potential issue & lack of clarity.

Hi All. I've taken a 2ndSIM on my account for my teenager. She is going away on a school exchange on Friday morning. Naively I expected 24hrs meant 24hrs, for a number port. I requested the port using the online form yesterday at 7am. The first attem...

EF987654 by • Level 1: Joiner
  • 870 Views
  • 6 replies
  • 0 kudos

Resolved! Pay monthly sim

I’ve just acquired a pay monthly sim and received bill, then found I was charged from my sim order date rather than service activated date. Why?

Joelam by • Level 1: Joiner
  • 241 Views
  • 2 replies
  • 0 kudos

Resolved! Out of EU charge

I went on holiday to Greece but have been charged for a non_EU data download - I never left Greece but the phone picked up a mobile signal from Turkey even though I was not within its geographical boundaries. I do not accept it is fair that I should ...

Sally14 by • Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Resolved! I'm being charged by numbers I do not know

Hi,In the last 2 months bills I have been charged for MMS by phone numbers I do not know;Apr - May07966 903828 £0.65May-Jun07703 253841 £0.6507534 433775 £0.6507534 433775 £0.65I have received spurious texts / WhatsApp messages. But, I never open or ...

Resolved! Data Storage

I have just been switched over to O2 from Virgin and was expecting my data storage to be increased. It is now 16gb and running at 99%.

PG2 by • Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos
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