what's the longest anyone has waited to migrate a number to o2?

[Sunriser]

Me and my (adult) kids have moved to o2 as it's the only provider that can give us a good mobile service where we live, have persevered with Sky over the years and tried Tesco, but o2 is the only option. 

Daughter's number migrated when it was supposed to. Me and my son have been waiting since Monday. 

Reply on the socials regarding my son is as follows

"We’ve reviewed your account and can confirm that your port-in status is currently stuck on processing status with reference number xxxx We’re sorry for the inconvenience this has caused. We’ve escalated the issue to our dedicated team to ensure your order is marked as completed, under reference number xxxxxx. Rest assured, you’ll receive an update ASAP. We appreciate your continued patience."

What are the chances of this happening soon?

[madasaf1sh]

@Sunriser 

Where are you porting from? As it could be on that side that the port is stuck, and can be down to a number of reasons, still in contract, debt on the account, port declined by the network that you are coming from, account closed.. 

I would suggest contacting your old network, and just waiting for o2 and them to complete the port. 

[Sunriser]

son is porting from Sky, no debt, out of contract and or any other outstanding issues but great idea-thanks for that. I'll ring them and see if they can move it on a bit. 

[MI5]

Strange that Sky and Tesco don't work for you when both of those use the O2 network.

Anyway, Sky will just tell you to contact O2 as it's their responsibility to sort out any issues, not Sky.

[Sunriser]

So, in an unbelievable twist it turns out that they did the opposite of what they were supposed to do. Expired my number and not the other one, I despair. I am also expecting a voucher top up code from the national databank to my own number. Does anyone know who I could raise this with directly? I have emailed but I don't have high hopes. o2 have left me high and dry. I have screenshots of the whole conversation which clearly shows me stating which number is to be kept, I repeated myself several times to be sure. And then this happens. 

[MI5]

@Sunriser 

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