cancel
Showing results for 
Search instead for 
Did you mean: 

topping up

hb4
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:
i topped up £10 on my phone yesterday, just tried using my 4g but it’s not working?
Message 1 of 2
375 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152199 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

@hb4 

When is your anniversary date as allowances won't renew until then?

If allowances should have renewed, check in your MyO2 http://www.o2.co.uk/myo2 

If you have allownces, check that mobile data is enabled on your phone and check if there are any local issues here O2 Service Status 

For anything else not covered, call customer service on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
371 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 152199 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

@hb4 

When is your anniversary date as allowances won't renew until then?

If allowances should have renewed, check in your MyO2 http://www.o2.co.uk/myo2 

If you have allownces, check that mobile data is enabled on your phone and check if there are any local issues here O2 Service Status 

For anything else not covered, call customer service on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
372 Views