topping up

[hb4]

i topped up £10 on my phone yesterday, just tried using my 4g but it’s not working?

[MI5 · Accepted solution]

@hb4 

When is your anniversary date as allowances won't renew until then?

If allowances should have renewed, check in your MyO2 http://www.o2.co.uk/myo2 

If you have allownces, check that mobile data is enabled on your phone and check if there are any local issues here O2 Service Status 

For anything else not covered, call customer service on 4445.