Solved: top up

Gosia1 · ‎18-08-2020

Hi!
I have topped up my number yesterday for £15, I have got the email says that my account has been successfully topped up. However, there is no money on my account, tariff did not renew, I can't find any of the support on the page as all I can do is chat with an automat. I have no service as my tariff is not on so I cannot call the support. Does anyone know what to do in this situation? Thank you in advance for every tip!!!

MI5 · ‎18-08-2020

@Gosia1

Use another mobile or landline or Skype to call O2.

All numbers and Skype help here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-08-2020

@Gosia1

Use another mobile or landline or Skype to call O2.

All numbers and Skype help here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎24-08-2020

Hi there @Gosia1 , did you have any luck contacting customer service about your top up? Did this get resolved for you?

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