Solved: Re: provisioning

Kinki · ‎25-04-2018

How long does it take for my tariff to be provisioned post top up. I did it 30 min ago and it is still not active.

MI5 · ‎25-04-2018

Should be immediate.
Try contacting customer service on live chat to see if all went OK.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-04-2018

Should be immediate.
Try contacting customer service on live chat to see if all went OK.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-04-2018

Should be straightaway. Is this your first top up? We always say that the first top up is to be done using a voucher

Marjo · ‎27-04-2018

Hi @Kinki, how are you doing with your top up - did everything go ok in the end or are you still stuck? Please do let us know!

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