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phones broken

adam98
Level 1: Joiner
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my phone is broken and have no acess to anything please help and see what u can do

Message 1 of 4
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MI5
Level 94: Supreme
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@adam98 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

You can also buy a phone from anywhere and put your O2 sim in it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Oxonian
Level 36: Perceptive
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@adam98 

 

How old is your 'phone and from whom did you buy it ? 

 

Is it still under warranty ? 

 

Do you have any form of insurance on it ? 

 

Have you considered buying a new 'phone ? 

 

Have you considered getting it repaired ? 

 

It is very difficult to make suggestions without having quite a bit more information ! 👍

Message 3 of 4
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MI5
Level 94: Supreme
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Precisely, hence explaining to O2 will yield better results.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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