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only wifi, no phone calls?

Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Hey there,
well got an issue with my pay-as-you-go card.
Bought that one on amazon and got it activated.
So Wifi works just fine...but no calls available.
I cant call anyone - doesn´t even get me a ring tone, just a message "call ended".
only worked for one call, when i tried to re-dial...same message
and cant receive any calls - it puts directly through to the o2 messaging system.
hm also have roaming on... (just now located in germany)
and well also tried the sim card in another device..didn t work there to.
(the card is 15pounds 15GB +30GB free, unlimited mins and texts)
So if anyone has any advice would be cool:)
Thank you in advance,
Best regards,

Message 1 of 3

Level 56: Guvnor
  • 3778 Posts
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Have you topped up the sim card? and did you message the company on Amazon who sold it you to add the free credit onto the sim? as otherwise it will have 0 credit.

Also check the Sim hasn't expired as the tariff these are over a year old. and has been replaced.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts

Message 2 of 3

Level 94: Supreme
  • 122185 Posts
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Activating a sim outside of the UK will also be a problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3