new sim

[kkkkk]

new sim struggling to get on to app to top up

[madasaf1sh · Accepted solution]

@kkkkk 

All the ways to top up can be found here Guide How to Top Up (PAYG) 

But your first top up is best done via voucher...

[Enlli]

First Top Up should be by voucher

Guide How to Top Up (PAYG) 

If the app does not work

Can you use https://accounts.o2.co.uk/signin?

If so delete the App and reboot the phone before reinstalling.

Any further help 

You will need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[MI5]

@kkkkk 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)