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can receive, but can't send text messages on 02

19Dave65
Level 1: Joiner
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on ‎15-02-2020 17:20

on ‎15-02-2020 17:20

Since December, I've been able to receive texts, but cannot send replies to them. There's no problem with calls. What is the cause of this, please. When I visited an O2 shop, the staff were very unhelpful.

Thanks,

David

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Bambino
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on ‎15-02-2020 17:26

on ‎15-02-2020 17:26

@19Dave65  See if the answers in this link help: http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...

If not, you may need to get a new sim and swap your details over: https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

I DO NOT WORK FOR O2



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MI5
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on ‎15-02-2020 17:30

on ‎15-02-2020 17:30

@19Dave65 

Have a look at the help here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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