Can't top up online - all cards rejected

[RollingLilacLu]

Hi - I've been trying to top up my Big Bundle sim online, which I've been doing for years. Today, my debit card and credit card payments won't work - I get an error message which say they aren't authorised. Both cards worked today in shops. Is this some sort of glitch with O2? If I don't top up I am stuffed, I don't have a home phone, and have a disabled son and a frail elderly parent - I need my phone to work!

Thanks in advance!

[MI5]

@RollingLilacLu 

You have to try and contact O2 Guide: How to find help & contact O2 

Other ways to top up here Guide How to Top Up (PAYG) 

[Sissy_Jupe]

Same here. I have tried three different debit cards from two diffent banks on both PC and phone. All rejected and can't top up. Obviously a problem with O2 system. Will try again to-morrow.

[jonsie]

It certainly sounds like a system issue. The payment line does seem to have problems from time to time. I suggest you try in the morning.