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bought Alcatel U3

di
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on ‎30-12-2018 15:57

on ‎30-12-2018 15:57

nd we ring her. thanks for any help 

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Bambino
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on ‎30-12-2018 16:04

on ‎30-12-2018 16:04

@di I haven't the slightest idea what you mean by what you posted. You'll need to be a little clearer about what the problem is.

I DO NOT WORK FOR O2



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Anonymous
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on ‎30-12-2018 16:10

on ‎30-12-2018 16:10

@di You bought a phone but you cannot phone anyone? You need to buy some credit with a voucher for your first top up. You can do this at any ATM machine 

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MI5
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on ‎30-12-2018 16:44

on ‎30-12-2018 16:44

@di 

How to top up here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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di
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on ‎30-12-2018 16:52

on ‎30-12-2018 16:52

sorry only a piece of my question printed. anyway i bought this fone for my granddaughter, from o2, pay as you go. when i ring her it take money off her credit. also its charging her £1 per day. i spoke to o2 this morning and they tell that it is right, we have put her on wattsapp, but it still taking money daily, and that is with data turned off, can anyone advise what to do please.

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MI5
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on ‎30-12-2018 16:57

on ‎30-12-2018 16:57

She will be charged for all calls texts and data use unless on WiFi. That’s how PAYG is designed to work.
The £1 is a daily charge for any amount of data use.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎30-12-2018 17:36

on ‎30-12-2018 17:36

@di Your granddaughter should not be charged for receiving a call. She must make sure that mobile data is turned off completely in Settings, otherwise she will have the £1 a day charge. Please see this link: https://www.o2.co.uk/help/phones-sims-and-devices?page=device/alcatel/u3/topic/internet-and-data/tur...

WhatsApp should be used over WiFi, but both parties need to have the app installed in order for it to work.

I DO NOT WORK FOR O2



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