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Level 1: Joiner
Posts: 2
Registered: ‎30-12-2018

bought Alcatel U3

nd we ring her. thanks for any help 

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Level 64: Magistrate
Posts: 13,507
Registered: ‎31-03-2010

Re: bought Alcatel U3

@di I haven't the slightest idea what you mean by what you posted. You'll need to be a little clearer about what the problem is.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: bought Alcatel U3

@di You bought a phone but you cannot phone anyone? You need to buy some credit with a voucher for your first top up. You can do this at any ATM machine 

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Posts: 94,908
Topics: 543
Solutions: 12,038
Registered: ‎04-04-2012

Re: bought Alcatel U3

@di 

How to top up here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎30-12-2018

Re: bought Alcatel U3

sorry only a piece of my question printed. anyway i bought this fone for my granddaughter, from o2, pay as you go. when i ring her it take money off her credit. also its charging her £1 per day. i spoke to o2 this morning and they tell that it is right, we have put her on wattsapp, but it still taking money daily, and that is with data turned off, can anyone advise what to do please.

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Posts: 94,908
Topics: 543
Solutions: 12,038
Registered: ‎04-04-2012

Re: bought Alcatel U3

She will be charged for all calls texts and data use unless on WiFi. That’s how PAYG is designed to work.
The £1 is a daily charge for any amount of data use.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 64: Magistrate
Posts: 13,507
Registered: ‎31-03-2010

Re: bought Alcatel U3

@di Your granddaughter should not be charged for receiving a call. She must make sure that mobile data is turned off completely in Settings, otherwise she will have the £1 a day charge. Please see this link: https://www.o2.co.uk/help/phones-sims-and-devices?page=device/alcatel/u3/topic/internet-and-data/tur...

WhatsApp should be used over WiFi, but both parties need to have the app installed in order for it to work.

I DO NOT WORK FOR O2



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