Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎29-03-2020
Accepted Solution

bill443

[ Edited ]

I've been told this is a scam - don't follow the link

 

 

 

Hi I've just had a message from what looks like O2 but I think it is a scam. Has anyone else had this ?

 

Txt:

 

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: [Removed]

 

I checked and payment info is correct

 

Cheers

Highlighted
Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: bill443

@MartinB1234567 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: bill443

@MartinB1234567 

Please also go to options, top right of your post, and edit the link out to prevent others from clicking it and getting scammed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎29-03-2020

Re: bill443

Thanks

Highlighted
Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: bill443

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)