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How do I report a text purporting to come from 02 about trouble with my bill?

Mary-Jane
Level 1: Joiner
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on ‎30-03-2020 10:11

on ‎30-03-2020 10:11

I received a text purporting to come from 02 "We were unable to process your latest bill. In order to avoid fees, update your payment information via: https:o2.uk.bill443.com/?02+2." Unfortunately I clicked on the link and have had to phone my bank and they have cancelled my card and online banking. I can't find a link on the 02 website to report this and am worried that my 02 account may be compromised.

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MI5
Level 94: Supreme
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‎30-03-2020 10:13 - edited ‎30-03-2020 10:14

‎30-03-2020 10:13 - edited ‎30-03-2020 10:14

@Mary-Jane 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

You should also change your O2 password immediately if you entered any data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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