Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Tariff Change to Pay as You Go

Before the end of my 15 pound big bundle tariff I opted to switch to the 20 pound big bundle tariff. However, now that I've changed my mind and want to revert back to the 15 pound big bundle, I am unable to. I'd rather not pay for the 20 pound big bu...

Free Stuff

Any one heard whether O2 are going to give out any free data? My data ran out this morning 12 days before normal because I have like everyone else had to use more becasue of lockdown. I can't get through to speak to anyone to enquire. I have heard th...

Bundle

How do I buy a bundle if I already have one

Temporary number still showing

Hi, I changed from Pay monthly with O2 to PAYG with O2 over a month ago. The temporary number is still showing on my phone and the balance is incorrect. I have tried ringing without success. I cannot see how to amend it on my phone or online. Online ...

My PAYG phone needs to be reactivated

Good Morning, I have not used my second phone for over one year. It contains a PAYG SIM card which has now run out of money. How can I reactivate my phone please without speaking to the O2 call centre? I have tried to ring them but can never get thro...

Resolved! Please reconnect my number :)

Hello, Would you be able to reconnect my SIM card number? It is my backup number and it has been disconnected Thanks!

Suddenly phone showed SIM not provisioned

Hi, I'm currently overseas and have an O2 number. I've been keeping the phone number and it's always been on "roaming" mode, since my UK bank accounts, etc. are linked to this UK number. I restarted my phone yesterday morning and suddenly my phone is...

How do I change from payg to sim only and keep my number

How do I change from payg to sim only and keep my number [Edit: topic title clarified]

call credit disappeared , where did it go?

Mobile data is not turned on but my PAYG credit suddenly dropped , I cannot find out why and where it has gone, I suspect a scam is there a way to find out what has used up my credit?

Resolved! Web Payment failed, topup via phone failed, now what.

I am trying to topup my PAYG mobile which I use for work. I have tried two cards via the online payment page, the transaction comes back as success from the bank and credit card but the 02 page says failed and does not topup. I have tried via the the...

O2

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